Delivery & Returning your pool

Delivery & Returns

Delivery
Delivery is included free of charge to all mainland UK addresses - except the below postcodes which carry an additional charge that is added on during the checkout process. Please note the courier no longer guarantees next day delivery to these areas so please book a few days prior to your 37th week to allow extra transit times - all hires in these postcodes receive a 7 week hire automatically.

 Postcodes requiring additional charges - 
HS1- HS9, IM1X-IM9X, IM99, IV10 -IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, IV1X-IV9X, KA27, KA28, KA3X, KW10-KW17, KW1X-KW9X, PA10-PA30, PA35-PA38, PA41-PA49, PA5X, PA6X, PA9X, PA60-PA78, PH1X, PH9X

If you are not on the mainland (e.g. HS1-9, KA27-28, KW1-17, ZE,)  please email us prior to booking and we can provide you with a courier quote. Should you choose to go ahead with your order these additional fees will be deducted from your deposit.

Our couriers, FedEx, do not provide a delivery slot, however, they have begun to offer an estimated time of delivery in their email updates. If you are unsure if you can be at home they are happy to leave the box without a signature. Please add any information in the notes section (before your final checkout) if there is any details that you would like for us to add to your shipping details such as directions or a place you would like for the box to be left. If you would like your box to be delivered to a different address to the one it will be collected from (e.g. a workplace or family member) please add this information to the notes box too! 

We ship all of our pool boxes on a next working day courier service (except to Highlands). We will ship your box the working day before the day you have requested for the hire to start. Since March 2020 there has been a huge increase in the volume of boxes going through all courier services and there are still occasional, unavoidable delays. You are provided tracking to monitor your delivery which will confirm if your box is out for delivery etc. If your box is delayed we do not get notifications and do not contact the couriers as there is little that can be actioned until the box reaches the delivering depot. We will, of course, assist with any other delivery issues to ensure they are resolved quickly and should a box appear missing for more than two days will dispatch a replacement pool with the courier.  

  PLEASE NOTE:
DURING OUR CHRISTMAS CLOSURE (20/12/23 - 02/01/24) WE KINDLY REQUEST THAT COLLECTIONS ARE NOT BOOKED WITH FEDEX - INSTEAD PLEASE CONTACT info@barefootbirthpools.co.uk AND WE WILL BOOK THIS DIRECTLY AND CONFIRM THE DATE WITH YOU FOR FOR WHEN WE ARE OPEN AGAIN IN THE NEW YEAR. 
HUGE THANKS!! 

Returning your pool 
Once you are ready to have your pool collected you can contact Barefoot Birth Pools by email, text or phone to schedule in a pick up or you can book this directly through our courier, FedEx. Please be aware that there are few couriers who will collect from residential addresses that return to the account holder on a next-day service. We have chosen FedEx as they are flexible and have no hidden charges for failed collections etc. Please be patient if there is a delay with your collection - we will assist as much as possible in ensuring that your box is collected promptly but all couriers are under enormous pressure from such a high volume of deliveries and this can lead to delays in areas with fewer drivers.

It is your responsibility to ensure that the box is packed as per our guidance and has the returns label securely placed over the original label before it is collected by the courier. If the returns label is not on the box or both labels are visible your box may go missing in the sorting hub and we are unable to process deposit refunds until your box has been received back and the contents checked and cleaned.

If you would prefer to book the collection yourself please see the notes below.

Please note: if you are booking your collection yourself you need to notify Barefoot Birth Pools either by email or by including our email address on the FedEx form - we cannot help with any issues if we are unaware of your collection.

Once you have dried and packed your contents as per our handbook guidelines (leaving out any opened liners/hoses), completed your checklist and returned it to the box the box can then be sealed with your returns label applied to the outside.  

You can either book for your box to be collected on the FedEx website:

Or alternatively, you can also call Customer service on: 
03456 00 00 68 
(Mon- Fri 08:00 to 18:00 and Sat 08:00 to 12:00) requesting a pick-up for a return shipment. 

You will need to quote the tracking number on your label when booking your pool.

Please supply our email address as the contact email when booking your pool so that we receive a notification that you have requested for your pool to be collected. Our email  address is info@barefootbirthpools.co.uk

tracking code
Once you have dried and packed your contents as per our handbook guidelines (leaving out any opened liners/hoses), completed your checklist and returned it to the box the box can then be sealed with your returns label applied to the outside.  

You can either book for your box to be collected on the FedEx website selecting the first option 'FORM':

Or alternatively, you can also call Customer service on: 
03456 070809
(Mon- Fri 08:00 to 18:00 and Sat 08:00 to 12:00) requesting a pick-up for a return shipment. 

Please use your address when booking your pool but supply our email address as the contact email so that we receive a notification that you have requested for your pool to be collected. Our email address is info@barefootbirthpools.co.uk

You will need to quote the tracking number on your RETURNS label.. Your tracking number  will look like this →
 on your returns label

If your collection address is
 different to the one on your label please contact Barefoot Birth Pools to book this for you. 



tracking code
FedEx will either confirm by email your collection date or Barefoot Birth Pools will email you to confirm that we have had your booking confirmation with FedEx for the following working day. If you have not received an email from either FedEx or Barefoot Birth Pools to confirm this your pickup has not been booked yet. 

The courier times are 8am – 6pm, Monday – Friday           (not weekends or Bank Holidays). 

FedEx do not specify a slot and you will need to be available all day on your requested pick up day. Please consider this before booking your pick up.   

If you are unable to stay at home all day it is possible to leave the box in front of your door/in a safe place however, you will need to ensure that a clear note is left for the driver on your front door to ensure the driver knows he can take the box when you are not at home. 

There is no charge should you miss your driver though you will need to rebook your collection for the following day. 

If your box is not collected on the day arranged please contact us to rebook and monitor it to ensure there are no further issues. We cannot help if we don't know there is a problem! 

Our contact details

Tel: 07964 879 216

Opening hours -
Monday 9 - 6pm
Tuesday 9 - 6pm
Wednesday 9 - 6pm
Thursday 9 - 6pm
Friday 9 - 6pm
Saturday 9 - 6pm

Outside of our usual office hours we supply all families hiring our pools with our mobile to contact us throughout their hire including evenings and weekends.


Barefoot Birth Pools is a trading name of Barefoot Life Limited, registered as a limited company in England and Wales under company number: 08061537.

Registered Company Address: 
6 Lovells Court
High Causeway
Whittlesey
Peterborough
Cambridgeshire
PE7 1BW
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