Delivery
Delivery is included free of charge to all mainland UK addresses - except the below postcodes which carry an additional charge that is added on during the checkout process. Please note the courier no longer guarantees next day delivery to these areas so please book a few days prior to your 37th week to allow extra transit times - all hires in these postcodes receive a 7 week hire automatically.
Postcodes requiring additional charges -
HS1- HS9, IM1X-IM9X, IM99, IV10 -IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, IV1X-IV9X, KA27, KA28, KA3X, KW10-KW17, KW1X-KW9X, PA10-PA30, PA35-PA38, PA41-PA49, PA5X, PA6X, PA9X, PA60-PA78, PH1X, PH9X
If you are not on the mainland (e.g. HS1-9, KA27-28, KW1-17, ZE,) please email us prior to booking and we can provide you with a courier quote. Should you choose to go ahead with your order these additional fees will be deducted from your deposit.
Our couriers, FedEx, do not provide a delivery slot, however, they have begun to offer an estimated time of delivery in their email updates. If you are unsure if you can be at home they are happy to leave the box without a signature. Please add any information in the notes section (before your final checkout) if there is any details that you would like for us to add to your shipping details such as directions or a place you would like for the box to be left. If you would like your box to be delivered to a different address to the one it will be collected from (e.g. a workplace or family member) please add this information to the notes box too!
We ship all of our pool boxes on a next working day courier service (except to Highlands). We will ship your box the working day before the day you have requested for the hire to start. Since March 2020 there has been a huge increase in the volume of boxes going through all courier services and there are still occasional, unavoidable delays. You are provided tracking to monitor your delivery which will confirm if your box is out for delivery etc. If your box is delayed we do not get notifications and do not contact the couriers as there is little that can be actioned until the box reaches the delivering depot. We will, of course, assist with any other delivery issues to ensure they are resolved quickly and should a box appear missing for more than two days will dispatch a replacement pool with the courier.
PLEASE NOTE:
DURING OUR CHRISTMAS CLOSURE (20/12/23 - 02/01/24) WE KINDLY REQUEST THAT COLLECTIONS ARE NOT BOOKED WITH FEDEX - INSTEAD PLEASE CONTACT info@barefootbirthpools.co.uk AND WE WILL BOOK THIS DIRECTLY AND CONFIRM THE DATE WITH YOU FOR FOR WHEN WE ARE OPEN AGAIN IN THE NEW YEAR.
HUGE THANKS!!
Returning your pool
Once you are ready to have your pool collected you can contact Barefoot Birth Pools by email, text or phone to schedule in a pick up or you can book this directly through our courier, FedEx. Please be aware that there are few couriers who will collect from residential addresses that return to the account holder on a next-day service. We have chosen FedEx as they are flexible and have no hidden charges for failed collections etc. Please be patient if there is a delay with your collection - we will assist as much as possible in ensuring that your box is collected promptly but all couriers are under enormous pressure from such a high volume of deliveries and this can lead to delays in areas with fewer drivers.
It is your responsibility to ensure that the box is packed as per our guidance and has the returns label securely placed over the original label
before it is collected by the courier. If the returns label is not on the box or both labels are visible your box may go missing in the sorting hub and we are unable to process deposit refunds until your box has been received back and the contents checked and cleaned.
If you would prefer to book the collection yourself please see the notes below.
Please note: if you are booking your collection yourself you need to notify Barefoot Birth Pools either by email or by including our email address on the FedEx form - we cannot help with any issues if we are unaware of your collection.