Returns
Returns information
It may take up to five working days for your pool to be tested and checked after your pool has been received back and for any deposit refund to be processed. We test all pools and parts before your deposit is approved and any missing, broken or damaged parts will be deducted from your deposit at the cost of replacement.
Guidelines of charges are as follows:
• Pools - returned wet or contaminated/stained - deep cleaning charge £25.
• Pools - returned with unrepairable damage/punctures – replacement cost £50- £100
• Pools - returned without holding straps £10
• Submersible water pumps - returned damaged or without all valves £20
• Inflation pumps - returned damaged or without all valves £15
• Manual foot pumps - returned without pipes/valves £7
• Used hoses or liners returned to us - disposal charges £10 per item
It is very rare that we do need to make deductions from a deposit, and we will always try to resolve the issue with our customers first by contacting them in the case of an item not being returned etc to assist with the return.
Should a deduction be made for an item returned damaged Barefoot Birth Pools will always provide a detailed report with photographs illustrating the damage and will take into consideration the age of the item and any previously recorded wear/tear as detailed in our individual pool records.
When a disposable used item is returned e.g.hose/liner, against the guidance in the returning your pool section of the handbook, the £10 disposal charge per item will however, automatically be deducted from the returned deposit without notice to the customer.
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